Returns & Exchanges
At Epomaker, we want you to be completely satisfied with your mechanical keyboard purchase. If you are not happy with your order, items can be returned or exchanged within 30 days of delivery provided they are in original condition.
Initiate Your Request
Contact our support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Place the product in its original packaging including all keycaps, switches, cables, and tools to ensure the item is protected during transit.
Shipping and Tracking
Affix the provided shipping label or use a tracked service to send the package back to our designated electronics inspection warehouse.
Inspection and Refund
Once our technicians verify the hardware's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing