Frequently Asked Questions
Everything you need to know about your Epomaker mechanical keyboard and shopping experience.
What is the typical shipping time for international orders?
Most orders are processed within 1-3 business days. International shipping typically takes 7-15 business days depending on your location and chosen shipping method at checkout.
Do Epomaker keyboards come with a warranty?
Yes, all our mechanical keyboards come with a standard 1-year limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
Can I return my keyboard if I change my mind?
We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return authorization before shipping the product back.
Are Epomaker keyboards compatible with both Windows and macOS?
Yes, the majority of our keyboards feature a dual-system toggle or shortcut keys that allow for seamless switching between Windows and macOS layouts.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping destination.
Where can I find the software and drivers for my keyboard?
You can download the latest drivers, firmware updates, and customization software directly from the 'Downloads' section on our official website.